Questions about Products
Are your products cruelty-free?
Yes, all of our products are 100% cruelty-free and not tested on animals.
Are your essential oils and essential oil blends natural?
Yes, all our essential oils and essential oil blend products are composed of 100% natural ingredients.
Are there any side effects from taking your gummies?
Generally, there are no side effects when taking our gummies in the recommended dosage. However, as our gummies contain sugar alcohols, excessive consumption may have laxative effect in some individuals. Please follow the instructions for use or consult a healthcare professional for advice. In addition, before taking our products we suggest reviewing the ingredients for any allergies or sensitivities you might have.
What payment methods are accepted?
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Is your product suitable for vegan/vegetarians?
Most of our products are suitable for vegan/vegetarians, you will find "Vegan/Vegetarian suitable" claims on products label and product description pages. However, please note that some products contain ingredients that are not suitable for vegetarians. Please check labels carefully before taking.
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Do your gummies contain any allergens?
We list all ingredients for each product on our website and products label. If you have any specific allergies, please check the ingredient list carefully before purchasing. Currently most of our gummy products are allergen free.
How should I store products I purchased?
Essential Oils/ Hydrosols: Keep them in a cool, dry place, away from direct sunlight. Ensure the lids are tightly closed to preserve their potency.
Cosmetics/ Gummies: Store below 25°C in a cool, dry area, away from direct sunlight and heat. Always close the containers tightly after use to maintain freshness.
Are your products considered safe for use by individuals of all ages?
Our products feature natural ingredients, minimizing the likelihood of adverse reactions. Nevertheless, we strongly recommend a thorough review of product labels and instructions before use. Professional medical advice is always advisable.
Is it safe to use your products if I am pregnant or breastfeeding?
Our products feature natural ingredients, but individual responses may vary during pregnancy or breastfeeding. We recommend consulting your healthcare professional before use. They can provide the most appropriate guidance for your specific circumstances.
Do your products have an expiration date?
Yes, to ensure product quality and safety, we include an expiration date on each product's packaging. Please check it before use.
Online Ordering
Can I cancel my order?
We understand that mistakes happen! If you'd like to cancel your order, don't hesitate to contact our helpful customer service team via email at info@rycolnia.com.au. The quicker you let us know, the easier it will be to cancel your order before it ships out.
What forms of payment do you accept?
Accepted payment methods include credit/debit cards, PayPal, and direct bank transfer.
Please see our payment page for more details:
https://www.rycolnia.com.au/payment
Where do you ship your products to?
We ship our products to all locations within Australia. What's more, enjoy free standard shipping on orders over $60 and free express shipping on orders over $120. For faster delivery or international orders, express and international shipping options are available at an extra cost.
I haven't received a shipping order or confirmation email for my order. How can I confirm it was placed?
If you're experiencing issues with receiving shipping or confirmation emails, please contact us at info@rycolnia.com.au to verify your order.
Please also check your junk/spam folder, as these emails may sometimes be filtered there.
Can I purchase an eGift Card for future purchases or as a gift for a friend?
Absolutely! We offer electronic gift cards in a variety of denominations that you can purchase on the following page. These cards can be redeemed for purchases on our website and never expire. Enjoy peace of mind with your purchase. As a valued registered member, you can also look forward to exclusive gift card discounts from time to time.
https://www.rycolnia.com.au/gift-card
I have more questions!
No worries. Please email info@rycolnia.com.au stating your question or request and one of the team will get back to you promptly.